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All Clear Emergency Maintenance Active Maintenance Upcoming Maintenance

DynECT Email Delivery Start Date: 2014-09-19 11:30 UTC

Dyn Email Delivery API Service Degradation

On September 19th, starting at around 11:30 UTC, we began experiencing service degradation with the Dyn Email Delivery API. Customers affected may notice issues logging in or sending mail through the API at this time. Our engineers are looking into the issue and we will post updates as they become available.

Customers with questions or concerns are encouraged to reach out to our Technical Service Team.

DynECT Managed DNS, Internet Guide Start Date: 2017-08-07 18:00 UTC

Bandwidth Provider Maintenance in Singapore

On 7th August between 18:00 UTC and 20:00 UTC, one of our upstream transit providers will be performing maintenance on their infrastructure in Singapore. No impact to DynECT Managed DNS Nameserver or Peripheral Infrastructure is expected, although some users may experience additional DNS query latency as traffic is routed to other paths. We do not recommend that customers make any configuration changes in preparation for this maintenance.

DynECT Managed DNS Start Date: 2014-09-18 19:40 UTC

[Retrospective] Dyn Managed DNS API and Portal Service Degradation

On September 18th, between 19:40 and 19:50 UTC, we experienced service degradation with the Dyn Managed DNS API and Web Portal. Customers affected may have noticed issues logging in, transient session timeouts and sluggish performance when interacting with the portal or performing other administrative functions via the API during that time.

As of 19:50 UTC the API has resumed normal performance.

Customers with questions are encouraged to reach out to  our Technical Support Team.

DynECT Managed DNS Start Date: 2014-09-18 16:15 UTC

[Resolved] Dyn Managed DNS API and Portal Service Degradation

On September 18th, starting at around 16:15 UTC, we began experiencing service degradation with the Dyn Managed DNS API and Web Portal. Customers affected may notice issues logging in, transient session timeouts and sluggish performance when interacting with the portal or performing other administrative functions via the API at this time.

Customers with questions are encouraged to reach out to  our Technical Support Team.

Update: As of 17:05 UTC, the Dyn Managed DNS API and Portal are functioning normally.

DynDNS, DynECT Managed DNS, Internet Guide Start Date: 2014-09-18 05:30 UTC

[RESOLVED] Emergency Provider Maintenance in LAX

On September 18th 2014, at 05:30 UTC, one of Dyn’s upstream transit providers will be performing emergency maintenance on their infrastructure in LAX.

No impact to DynECT Managed DNS Nameserver or Peripheral Infrastructure is expected, although some users may experience additional DNS query latency as traffic is routed to other paths. We do not recommend that customers make any configuration changes in preparation for this maintenance.

UPDATE: This event is now over.

DynECT Managed DNS Start Date: 2014-09-17 20:32 UTC

[Retrospective] Emergency Maintenance in Frankfurt

Between 20:32 and 21:10 UTC on September 17th, our DNS services in our Frankfurt (FRA) datacenter experienced a minor partial service degradation. Some users may have experienced additional DNS query latency as traffic is routed to other paths. Customers with questions or concerns are encouraged to reach out to our Technical Support team.

Dyn.com, DynDNS, DynECT Email Delivery, DynECT Managed DNS, Internet Guide, Mailhop Start Date: 2014-09-16 13:38 UTC

Emergency Provider Maintenance in North Bergen, NJ

On Tuesday 16th September, starting at 13:38 UTC, one of Dyn’s upstream transit providers will be performing emergency maintenance on their infrastructure in North Bergen, NJ.

No impact to DynECT Managed DNS Nameserver or Peripheral Infrastructure is expected, although some users may experience additional DNS query latency as traffic is routed to other paths. We do not recommend that customers make any configuration changes in preparation for this maintenance.

We will update this post as more information becomes available.

DynECT Managed DNS Start Date: 2014-09-09 12:00 UTC

DynECT DNS QPS Reporting Delays

On 9 September 2014 at around 12:00 UTC, DynECT Managed DNS QPS Reporting became delayed. Daily Views for some customers may have fallen behind by up to 3 hours. Our engineers are working to remedy the situation.

Customers with questions or concerns are encouraged to reach out to our Technical Support team.

DynECT Managed DNS Start Date: 2014-09-09 04:30 UTC

Spurious monitoring alerts for Managed DNS

Beginning around 04:30 UTC this morning, Tuesday, 9th September, some customers began to receive spurious monitoring notifications for Managed DNS products indicating that endpoints had been detected as down. Following analysis we have determined that these alerts occurred due to a series of network maintenances across the USA, in a major transit provider’s network. Unusually, we do not seem to have been notified in advance of these works, which would have allowed us to prevent these spurious notifications from occurring. We will work to ensure that this does not occur again and apologise for any inconvenience caused.

Customers with questions are encouraged to reach out to our Technical Support Team.

UPDATE 10:20 UTC: We have been informed by the provider that no further issues should occur now as a result of the maintenance work.

DynECT Managed DNS Start Date: 2014-09-08 17:20 UTC

[Retrospective] DNS Managed DNS Stats Unavailabe in the Portal

On September 8th 2014, between 17:21 and 17:40 UTC, some customers may have noticed that they were unable to view QPS reports from the Web Portal. Our engineers are investigating the issue and we will post updates as they become available. Customers with questions are encouraged to reach out to our Technical Support Team.

DynECT Email Delivery, DynECT Managed DNS Start Date: 2014-09-08 18:52 UTC

[Resolved] Bandwidth Provider Incident in PAO and EWR

Between approximately 18:52 and 19:02 UTC on 2014-09-08, Dyn experienced a  bandwidth provider incident  in our datacenters in EWR and PAO that may have affected DNS and SMTP services for some of our customers. Currently the impact has subsided and services have been restored to normal operation. Engineers are monitoring the situation. We do not recommend that customers make any configuration changes in response to this issue.

Customers with questions are encouraged to reach out to our Technical Support team.