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All Clear Emergency Maintenance Active Maintenance Upcoming Maintenance

DynECT Managed DNS Start Date: 2014-07-14 15:00 UTC

Issue updating DS keys for DNSSEC signed zones

We have recently become aware of a minor issue with updating DS keys on DNSSEC signed zones. If clicking the “Load DS Key” button in the Managed DNS Portal does not result in a new key being generated, please contact Technical Support for assistance; they will provide you with a simple workaround. Please note that this issue only affects a small number of signed zones and our engineers are working on a permanent fix.

Customers are not encouraged to make any changes at this time. Customers with questions are encouraged to reach out to  our Technical Support Team.

DynECT Managed DNS, Internet Guide Start Date: 2014-07-31 04:00 UTC

Bandwidth Provider Maintenance in Frankfurt, Germany

On 31st July between 04:00 UTC and 06:00 UTC, one of our upstream transit providers will be performing maintenance on their infrastructure in Frankfurt, Germanuy. No impact to DynECT Managed DNS Nameserver or Peripheral Infrastructure is expected, although some users may experience additional DNS query latency as traffic is routed to other paths. We do not recommend that customers make any configuration changes in preparation for this maintenance.

DynECT Managed DNS, Internet Guide Start Date: 2014-07-25 16:00 UTC

Bandwidth Provider Maintenance in Singapore

On 25th July between 16:00 UTC and 22:00 UTC, one of our upstream transit providers will be performing maintenance on their infrastructure in Singapore. No impact to DynECT Managed DNS Nameserver or Peripheral Infrastructure is expected, although some users may experience additional DNS query latency as traffic is routed to other paths. We do not recommend that customers make any configuration changes in preparation for this maintenance.

DynDNS, DynECT Managed DNS, Internet Guide Start Date: 2014-07-20 21:09 UTC

[Resolved] Emergency Provider Maintenance in Ashburn, VA (IAD)

On July 20th, at 21:09 UTC, one of Dyn’s upstream transit providers will be performing emergency maintenance on their infrastructure in Ashburn, VA (IAD).

No impact to DynECT Managed DNS Nameserver or Peripheral Infrastructure is expected, although some users may experience additional DNS query latency as traffic is routed to other paths. We do not recommend that customers make any configuration changes in preparation for this maintenance.

Update: As of 00:30 UTC on July 22st, services have been returned to normal operating conditions.

DynECT Email Delivery, DynECT Managed DNS, Internet Guide Start Date: 2014-07-17 08:00 UTC

Emergency Provider Maintenance in Palo Alto, California

On 17th July between 08:00 UTC and 10:00 UTC, one of Dyn’s upstream transit providers will be performing emergency maintenance on their infrastructure in Palo Alto, California.

No impact to DynECT Managed DNS Nameserver or Peripheral Infrastructure is expected, although some users may experience additional DNS query latency as traffic is routed to other paths. We do not recommend that customers make any configuration changes in preparation for this maintenance.

DynECT Email Delivery Start Date: 2014-07-16 15:50 UTC

[RESOLVED] DynECT Email Send Delay

Beginning around 15:50 UTC on July 16 2014, an unusually high increase in mail volume began causing  delays of  up to an average of 35 minutes for some customers. Our engineers are working to remedy the situation. Customers with questions are encouraged to reach out to our Technical Support Team.

UPDATEAs of 16:50 UTC, DynECT Email is no longer experiencing mail send delays.

DynECT Email Delivery, DynECT Managed DNS, Internet Guide Start Date: 2014-07-22 09:00 UTC

Bandwidth Provider Maintenance in Palo Alto, California

On 22nd July between 09:00 UTC and 10:00 UTC, one of our upstream transit providers will be performing maintenance on their infrastructure in Palo Alto, California. No impact to DynECT Managed DNS Nameserver or Peripheral Infrastructure is expected, although some users may experience additional DNS query latency as traffic is routed to other paths. We do not recommend that customers make any configuration changes in preparation for this maintenance.

DynECT Email Delivery, DynECT Managed DNS, Internet Guide Start Date: 2014-07-14 23:10 UTC

[Resolved] Emergency Provider Maintenance in North Bergen, NJ (EWR)

On July 14th, beginning at 23:10 UTC, one of Dyn’s upstream transit providers began performing emergency maintenance on their infrastructure in North Bergen NJ, EWR.

No impact to DynECT Managed DNS Nameserver or Peripheral Infrastructure is expected, although some users may experience additional DNS query latency as traffic is routed to other paths. We do not recommend that customers make any configuration changes in preparation for this maintenance.

Update: As of 17:45 UTC on June 15th, the maintenance was completed and services were returned to normal operating conditions.

DynECT Managed DNS Start Date: 2014-07-15 09:00 UTC

[RESOLVED] DynECT Managed DNS Scheduled Maintenance Window

We are planning to utilize our scheduled maintenance window on Tuesday, 15th of July, at 09:00 UTC until 10:00  UTC to perform updates to our infrastructure. The management portal and API may be unavailable for a portion of the window. DNS updates may be delayed during this maintenance.

DNS resolution will not be affected.

We do not recommend that customers make any configuration changes in preparation for this maintenance window.

UPDATE: 09:50 UTC. We’re currently investigating some issues with monitoring that have arisen as the result of this release. A number of customers will have received E-mail notifications from DynECT DNS. Our engineers are currently investigating the cause.

UPDATE: 11:20 UTC. Our engineers have been able to restore normal behavior. Please note this event only affected a number of Traffic Director services. There was no interruption to DNS query processing during this period but a number of incorrect monitoring notifications were dispatched to customers. Our engineers are continuing to monitor the platform closely. We apologise for any inconvenience incorrect notifications have caused.

Customers observing any issues with monitoring should reach out to  our Technical Support Team.

DynECT Email Delivery, Internet Guide Start Date: 2014-07-16 08:00 UTC

Site Maintenance in Frankfurt (FRA)

On Wednesday, 16th of July, between 08:00 and 18:00 UTC, we will be performing maintenance in our Frankfurt site. No impact to DynECT Managed DNS Nameserver or Peripheral Infrastructure is expected, although some users may experience additional DNS query latency as traffic is routed to other paths. We do not recommend that customers make any configuration changes in preparation for this maintenance.

UPDATE: This event has been cancelled and will be rescheduled for later in the month. A new status post will be made at this time.